Effective Date: June 10, 2026
Welcome to Citi Services, a multi-vendor service marketplace operated by Citi Foods (Pvt) Limited. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile application. Citi Services
Citi Services connects customers with independent service providers, including but not limited to plumbers, electricians, cleaners, technicians, mechanics, beauty professionals, tutors, and other service vendors.
By accessing or using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.
When you create an account or use our services, we may collect:
Full Name
Phone Number
Email Address
Profile Photo
Address
City and Location Details
CNIC or Identification Information (for vendors)
Payment Information
We may automatically collect:
Device Type
Operating System
IP Address
Browser Information
App Version
Mobile Network Information
With your permission, Citi Services may collect:
Current GPS Location
Approximate Location
Service Delivery Location
This helps us connect customers with nearby service providers.
We use collected information to:
Create and manage accounts
Process bookings and service requests
Match customers with nearby vendors
Provide customer support
Improve platform performance
Send notifications and updates
Prevent fraud and unauthorized activity
Comply with legal obligations
Service providers registered on Citi Services may be required to provide:
Business Name
Personal Identification
Contact Information
Service Category Information
Bank Account or Payment Details
Portfolio, Certificates, or Licenses
This information may be displayed publicly to customers for service-related purposes.
We do not sell personal information.
Information may be shared with:
Service Providers involved in a booking
Customers involved in a booking
Payment Service Providers
Government Authorities when legally required
Technology and Hosting Service Providers
We may send:
Booking Confirmations
Service Updates
OTP Verification Messages
Promotional Offers
Important Account Notifications
You may opt out of promotional communications at any time.
Our website may use cookies and similar technologies to:
Improve user experience
Remember user preferences
Analyze website traffic
Enhance security
Users can disable cookies through browser settings.
We implement reasonable security measures to protect your data from:
Unauthorized Access
Data Loss
Misuse
Alteration
Disclosure
However, no internet transmission method is completely secure.
We retain personal information:
As long as your account remains active
To comply with legal obligations
To resolve disputes
To enforce agreements
After account deletion, certain information may be retained where legally required.
Citi Services is not intended for individuals under 18 years of age.
We do not knowingly collect information from children.
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of external websites.
Users may:
Access their information
Update account details
Request account deletion
Request correction of inaccurate information
Withdraw consent where applicable
Requests can be submitted through our support channels.
Users may request permanent deletion of their account by contacting support.
Upon verification, personal data will be removed except where retention is required by law.
We may update this Privacy Policy from time to time.
Updated versions will be posted on:
Continued use of the platform after changes indicates acceptance of the updated policy.
Citi Services
Operated by Citi Foods (Pvt) Limited
Website: Citi Services Official Website
Email: contact@citiservices.online
For privacy-related concerns, please contact us through the above email address.
Last Updated: June 10, 2026.
